Welcome to Stay Connected Anywhere LLC ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, products (including the Ryoko Pro portable Wi-Fi device), and services.
By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms. If you don't agree with any part of these terms, then you may not access our services.
These Terms constitute a legally binding agreement between you and Stay Connected Anywhere LLC. Please read them carefully before using our services.
The Ryoko Pro is a portable Wi-Fi hotspot device that provides internet connectivity through cellular networks. The device allows you to connect multiple devices and access the internet while traveling or in areas without traditional Wi-Fi access.
We offer various data plans for use with the Ryoko Pro device. Coverage is available in 75+ countries, subject to local carrier partnerships and network availability. Actual speeds and coverage may vary based on location, network conditions, and local regulations.
Our service is subject to fair usage policies to ensure network quality for all users. Extremely high usage may result in temporary speed reductions during peak network congestion periods.
You must be at least 18 years old to purchase our products or services. If you're under 18, you may only use our services with the involvement and consent of a parent or guardian.
When creating an account, you agree to provide accurate, current, and complete information. You're responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We reserve the right to refuse service to anyone for any reason at any time. You may not use our services if you've been previously banned or if your account has been terminated for violations of these Terms.
All prices are displayed in US dollars and are subject to change without notice. Promotional pricing is available for a limited time and may end without prior notification. Regular pricing applies after promotional periods expire.
Payment is required at the time of purchase. We accept major credit cards and other payment methods as displayed on our website. All transactions are processed securely through our payment partners.
You're responsible for any applicable taxes, duties, or fees related to your purchase. These may be added to your total at checkout or collected separately by relevant authorities.
After placing an order, you'll receive an email confirmation. This confirmation doesn't guarantee product availability. We reserve the right to cancel orders due to pricing errors, product unavailability, or other unforeseen circumstances.
Orders are typically processed within 1-2 business days. Processing times may be longer during peak seasons or promotional periods.
We offer various shipping options including standard and expedited delivery. Shipping costs and estimated delivery times are displayed at checkout.
We ship to many countries worldwide. International customers are responsible for customs duties, taxes, and any import fees that may apply.
If your package is lost, damaged, or delayed, please contact our customer service team. We'll work with our shipping partners to resolve any delivery issues promptly.
We offer a 30-day money-back guarantee from the date of delivery. If you're not satisfied with your Ryoko Pro device, you may return it for a full refund within this period.
To be eligible for a return, the device must be in its original condition with all accessories and packaging. The device should show minimal signs of use and must be functional.
To initiate a return, contact our customer service team for a return authorization. You'll receive instructions on how to ship the item back to us. Return shipping costs are the customer's responsibility unless the return is due to our error.
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method used for the purchase.
The Ryoko Pro device comes with a 1-year limited warranty against defects in materials and workmanship under normal use conditions.
The warranty covers manufacturing defects but doesn't cover damage from misuse, accidents, normal wear and tear, or modifications made by the user.
To make a warranty claim, contact our customer service team with proof of purchase and a description of the issue. We may require you to return the device for inspection.
Our sole obligation under this warranty is to repair or replace the defective device at our discretion. This warranty is your exclusive remedy for defective products.
You agree not to use our services for any unlawful or prohibited activities, including but not limited to:
While we offer unlimited data plans, usage must comply with our fair usage policy. Excessive usage that impacts network performance for other users may result in temporary speed limitations.
You're responsible for ensuring your use of our services complies with all applicable laws and regulations in your jurisdiction.
All content on our website, including text, graphics, logos, images, and software, is owned by Stay Connected Anywhere LLC and is protected by copyright, trademark, and other intellectual property laws.
"Ryoko Pro" and "Stay Connected Anywhere" are trademarks of Stay Connected Anywhere LLC. You may not use these trademarks without our prior written consent.
Any content you submit to us (such as reviews or feedback) becomes our property and may be used for marketing or promotional purposes.
Please read this section carefully as it limits our liability to you.
Our services are provided "as is" without warranties of any kind, either express or implied. We don't guarantee uninterrupted or error-free service.
In no event shall Stay Connected Anywhere LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, even if we've been advised of the possibility of such damages.
Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid for the product or service in question.
You agree to defend, indemnify, and hold harmless Stay Connected Anywhere LLC, its officers, directors, employees, and agents from any claims, damages, costs, or expenses (including reasonable attorneys' fees) arising from your use of our services or violation of these Terms.
You may stop using our services at any time. If you have an active subscription, you may cancel it through your account settings or by contacting customer service.
We may suspend or terminate your access to our services immediately, without prior notice, if you violate these Terms or engage in conduct that we deem harmful to our business or other users.
Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination will remain in effect.
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.
We reserve the right to modify these Terms at any time. We'll notify you of any material changes by posting the updated Terms on our website and updating the "Last Updated" date.
Your continued use of our services after changes are posted constitutes your acceptance of the new Terms.
If you have any questions about these Terms of Service, please contact us:
Email: legal@stayconnectedanywhere.com
Phone: +1 (555) 123-4567
Address: 1234 Innovation Drive, Tech Valley, CA 94025, USA
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM PST